Contact Admin
1The channel
Telegram
t.me/miarouterchannel ↗ — the official MiaRouter channel. Post there or message the admin from it. This is the fastest path; email boxes are where reports go to be forgotten.
There is deliberately no ticket queue, no chat widget, no "we will be with you shortly". One channel, watched by the people who can actually fix things.
2What to include — mandatory
- Your username on the platform. Not your display name; the login name.
- The request id from the error message (
(request id: …)) for anything request-shaped. Without it we can still help, with it we can pinpoint the exact call, its channel, and its billing. Night and day. - Order number for billing issues (payments, credit packs, subscriptions, pool orders) — visible on the Payments page.
- Time and timezone if there is no request id (e.g. a login problem).
- What you expected vs what happened. One sentence each. Screenshots welcome.
3What response to expect
We are a small operation and we will not pretend otherwise. Most messages get a human answer within a day; tricky upstream issues can take longer because they are genuinely tricky. What you will not get: a form letter, a bot, or a request to "try turning it off and on again" when the request id already says what broke.
4Escalation shortcuts
| Situation | Do this first |
|---|---|
| Requests failing | Error Reference — the table resolves most cases without anyone's help, including ours. |
| Leaked API key | Disable it yourself on the Keys page ↗ first, then tell us. Speed beats ceremony. |
| Crypto deposit not credited | Wait for confirmations; if still missing after an hour, send the transaction hash + your username. Mismatched amounts need manual reconciliation — mention the exact amount you sent. |
| Account/billing dispute | Order number + the log line from Usage Logs. Receipts decide these. |
| Security disclosure | Message the admin directly with details; we will not shoot the messenger, we will fix the thing. |
5What admin will NOT do
- Read your password to you. It is hashed; reset it like everyone else.
- Refund a payment once you have used anything at all. The policy is exact: refunds exist only when you were unable to use even $1 of the service — choosing not to use it is not being unable to, and usage beyond $0 means costs were incurred on our side.
- Reinstate an account terminated for abuse. The Privacy Policy you accepted at registration was not a suggestion.
- Guess at your problem from a screenshot of a red circle. Request id. Order number. Username. That is the liturgy.